Waterproofing Chennai: We introduce ourselves as one of the leading, skilled and professionally qualified engineering company / Professional Waterproofng company in chennai providing word class engineering solutions to its customers for nearly two decades.
The Umbrella was founded by Mr. P. Devaraj in the year 1997, who is a visionary, innovator and value-driven leader. He sets very high standards for himself and for the company. He started his career in the field of construction and layout promotions. Mr. Devaraj had undergone training in Dubai with German Technology in the field of water proofing service in chennai. With his skills in engineering and the training in Dubai, he has become an expert in the field of waterproofing. He is a dependable, transparent, value-guided leader under whose leadership our company has grown by leaps and bounds.
We adopt a customer orientated approach throughout all of our operations in order to ensure the satisfaction at the highest level, of our customers, who are the reason of our being, and to gain their trust and loyalty.
We handle and manage the processes for comprehending, identifying, analyzing, directing the complaints of the customers' in relation to our operations, and for creating solutions thereto, and for providing the outcomes and the feedback to the customers in the most accurate manner, by assessing such complaints in accordance with the principles of transparency, accessibility, responsiveness, objectivity and confidentiality, and we utilize from such details and information in order to ensure our continuous improvement.
We provide sufficient details and information to our customers Waterproofing Contractors in Chennai, employees and other stakeholders in respect of the manner of assessment of the feedbacks, and we treat them honestly.
We act together with our customers in order to design novel products and services, and to improve any available designs, in accordance with the expectations, the needs and the feedbacks of the customers, and thereby we ensure their active involvement to our processes.
In order to ensure that our employees maximize their experience in relation to our customers, we share the activities in relation to the customers' feedbacks and to the customer relations in general, within the Company, and we ensure that our employees are equipped with the required competency, knowledge and capability.
We continuously analyze, review, report the feedbacks forwarded by the customers and the perceptions thereof, and we utilize from such feedbacks as reference for the continuous improvement endeavors.
The Umbrella’s vision and aim is to provide Professional Waterproofng company in chennai word class engineering solutions to all its valuable customers. We want to set high standards for the rest of the industry to follow.